Walking Holidays

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It is important that you read the terms and conditions set out below, before you sign the booking form.

Deposit and Balance of Payment

We require the following deposits with your booking form, by personal cheque.

We require your full payment, by personal cheque, one month prior to the commencement date of the holiday.

Confirmation from us

When we have received your booking form and deposit, we will issue you with a booking acceptance notification, containing full details of your holiday, either by post or e-mail. This acceptance confirmation forms the contract between us and will come into effect from the date on the communication to you.

Alteration by you

We will always do our best to accommodate any reasonable request for alterations to your holiday after the deposit is paid. If you find you wish to change dates or accommodation, contact us, then confirm your request in writing. Secret Hills Walking will not charge you for this change. However, if there are costs associated with the accommodation change, we reserve the right to discuss these with you and levy a charge according to the costs incurred.

Cancellation by you

If you wish to cancel your holiday after confirmation has been issued, it must be done in writing. The following cancellation charges will apply.

Cancellation by us

Should we alter or cancel the advertised walking holiday programme, then all deposits will be returned. There are occasions when we do not receive sufficient bookings – we set a minimum of four clients per advertised programme – to manage the published walks effectively. We will offer alternative dates and if these are not acceptable, all the deposits made will be fully refundable. We cannot be held responsible for cancellations due to unforeseen circumstances, such as war, civil unrest, natural disaster or any other situation that is beyond our control.

Liability

The brochure printed here is to our knowledge accurate and written in good faith. Secret Hills Walking Holidays cannot take responsibility for any misunderstanding from a client not reading or understanding the information thoroughly. Secret Hills cannot accept responsibility for any loss or damage to personal effects during your holiday with us, that is beyond our control. This includes loss, damage, fatal or any other injury during your holiday, except when Secret Hills Walking Holidays are proven in law either to be in breach of our contractual duty or to have been negligent.

Conduct

We reserve absolute right to refuse a client’s participation on any walk if it is considered that they are either in personal danger to themselves or may endanger others on the walks.

Complaints

We take pride in the organisation of our holidays. However, any complaints should first be made to your walk leader as soon as possible. We will endeavour to find an immediate solution that is acceptable to you. If for some reason the problem is not immediately resolved to your satisfaction, then it should be put in writing and sent to the address shown on this brochure within fourteen days of the end of your holiday. Disputes arising from the contract between us will be governed by UK law.

Health and Fitness

Bookings are accepted on the understanding that when you reserve a holiday with us you are in good health and have an appropriate level of fitness to complete the holiday. We would ask you to inform us if you suffer from any allergies, such as asthma, or recurrent medical condition, such as epilepsy, or disability, such as limb restriction, hearing or sight restriction. This will help your guides to effectively plan the holidays taking into consideration these facts.