Secret Hills Walking Holidays Terms and Conditions
Confirmation from Secret Hills Walking Holidays
When we have received your booking form and deposit, we will issue you with a booking acceptance notification, containing full details of your holiday, either by post or e-mail. This acceptance confirmation forms the contract between us and will come into effect from the date on the communication to you.
Alteration by you
We will always do our best to accommodate any reasonable request for alterations to your holiday after the deposit is paid. If you find you wish to change dates or accommodation, contact us, then confirm your request in writing. Secret Hills Walking will not charge you for this change. However, if there are costs associated with the accommodation change, we reserve the right to discuss these with you and levy a charge according to the costs incurred.
Cancellation by you
If you wish to cancel your holiday after confirmation has been issued, it must be done in writing. The following cancellation charges will apply.
- More than 60 days before holiday commencement - 20% of your deposit will be retained.
- Between 29 days and 59 days - 50% of your deposit will be retained.
- Between 15 days and 28 days - 100% of your deposit will be retained. If you have paid the full holiday costs, we will negotiate with the hotel that the booking has been made with, and make an appropriate refund based upon their willingness to cancel the booking and their own cancellation charges. An administration and finance charge of £50 will also be made.
- Between 7 days and 14 days - 100% of your holiday fee will be retained. If you have paid the full holiday costs, we will negotiate with the hotel that the booking has been made with, and make an appropriate refund based upon their willingness to cancel the booking and their own cancellation charges. An administration and finance charge of £50 will also be made.
- Under 7- days All invoiced fees will be retained.
Cancellation by us
Should we alter or cancel the advertised walking holiday programme, then all deposits and full payments will be returned.
There are occasions when we do not receive sufficient bookings – we set a minimum of four clients per advertised programme – to manage the published walks effectively. We will offer alternative dates and if these are not acceptable, all the deposits made will be fully refundable. We cannot be held responsible for cancellations due to unforeseen circumstances, such as war, civil unrest, natural disaster or any other situation that is beyond our control.
Alteration by us
We reserve the right to cancel your booking or change any of the facilities, hotels, services or prices described in our brochures or website. We will endeavour to advise you of any changes known at the time of booking. We plan the arrangements for your tour many months in advance and may occasionally have to make changes, most of which are minor. Flight timings and carriers shown on the web site and in the brochure are subject to change. A change of carrier or routing will not be considered a major change. If a major change becomes necessary, we will advise you of the change as soon as we can.
The web site and any associated brochure printed and shown here is to our knowledge accurate and written in good faith. Secret Hills Walking Holidays cannot take responsibility for any misunderstanding from a client not reading or understanding the information thoroughly. Secret Hills cannot accept responsibility for any loss or damage to personal effects during your holiday with us, that is beyond our control. This includes loss, damage, fatal or any other injury during your holiday, except when Secret Hills Walking Holidays are proven in law either to be in breach of our contractual duty or to have been negligent.
We reserve absolute right to refuse a client’s participation on any walk if it is considered that they are either in personal danger to themselves or may endanger others on the walks.
Leader Authority & behaviour
On an active group holiday it is necessary that you abide by the authority of the leader, who represents the company. If you commit any illegal act when on the holiday or if in the reasonable opinion of the leader your behaviour is disruptive, threatening or abusive or is causing or likely to cause danger, distress or annoyance to others we may terminate your travel arrangements without any liability on our part
We take pride in the organisation of our holidays. However, any complaints should first be made to your walk leader as soon as possible. We will endeavour to find an immediate solution that is acceptable to you. If for some reason the problem is not immediately resolved to your satisfaction, then it should be put in writing and sent to the address shown on this brochure within fourteen days of the end of your holiday. Disputes arising from the contract between us will be governed by UK law.
Health and Fitness
Bookings are accepted on the understanding that when you reserve a holiday with us you are in good health and have an appropriate level of fitness to complete the holiday. We would ask you to inform us if you suffer from any allergies, such as asthma, or recurrent medical condition, such as epilepsy, or disability, such as limb restriction, hearing or sight restriction. Also if you have previous heart conditions, or suffer from angina. This will help your guides to effectively plan the holidays taking into consideration these facts.
We strongly recommend that you take out holiday insurance for any holiday you undertake with us. This helps you to recover costs that a cancellation by you at short notice may incur.