Our promise to you once you have reserved a holiday
As a protection against any short term cancellation for whatever cause and to assure yourselves that you have provided financial cover for yourself against all eventualities, we urge you to obtain adequate travel insurance with adequate covid cover.
In these unusual times, it is important that we assure you that your reservation made for UK holidays with us is safe and secure. In case of our cancelling a holiday due to government restrictions (see below) OR due to you being unable to travel because of Covid restrictions (see below) – we will guarantee to transfer your money to an alternative UK holiday of your choice or issue you with a credit note with no time limit – should you be unable to select an alternative immediately. There will be no administrative charge for this alteration in your travel arrangements.
However, if the cancellation is at short notice and we have already paid for your hotel accommodation then we will not be able to refund the accommodation part of the holiday cost. We pay for our hotel fees two weeks prior to the holiday start date. We will however negotiate with the hotel on your behalf to achieve some return of costs if possible.
Should you be unable to attend the holiday due to the following reasons:
In the event that we cancel your holiday due to lack of adequate numbers, we will organise a full refund, should the alternative holidays we offer not be suitable.
We will however refund the part of the holiday cost that Secret Hills Walking Holidays charge for their services. Should you request a refund – then a £50 administration fee will apply.
We manage our European holidays through our partners New Experience Holidays, and ATOL/abta bonding rules apply to these holidays. Our colleagues at New Experience Holidays have produced a set of guidelines to help you understand the various issues surrounding reserving a European holiday with us -see https://www.newex.co.uk/coronavirus/
We anticipate that we will be able to run European holidays from 2022 onwards.
Travel Insurance-Europe holidays
Please ensure that you obtain the travel insurance appropriate for your destination, itinerary and nature of your holiday. It is a good idea to check your travel insurance policy for the scope of cover. Many providers now provide Corona Virus cover, Remember the two aspects when securing a policy- cancellation of your holiday due to you contracting the virus or being asked to quarantine if you have been in contact with others and the test, track and trace unit have contacted you. Also cover for any medical treatment should you get the virus whilst abroad.